Common questions
The things people ask us most. If yours is not here, just message us.
Is what you sell legal?
Yes. Everything we sell is sold as a room aroma for legal use only, and is not sold for human consumption. We follow UK law on labelling and sale, and we do not sell to anyone under 18.
Will anyone know what is in the parcel?
No. Plain outer packaging, no branding, neutral sender name and a discreet descriptor on your bank statement. Nothing on the outside says what is inside.
Can I have it sent somewhere other than my home?
Yes. Pick parcel locker delivery at checkout and collect it in your own time with the code we send you.
When will it turn up?
Standard delivery is usually two to three working days. Express is next working day if you order before the cutoff. You get tracking by email as soon as it leaves us.
Do I need an account?
No. You can order as a guest and you will still get order tracking by email. You can create an account afterwards if you want your orders saved.
What can I pay with?
Card, Apple Pay and Google Pay through our payment provider, and crypto if you would rather nothing appeared on a statement at all. We never see or store your card details.
My order has not arrived, what now?
Check the tracking link in your dispatch email first. If it has not moved for a couple of days, message us with your order reference and we will chase the carrier and sort you out.
Can I return it?
Unopened items can go back within 14 days. Once a seal is broken we cannot resell it, so those are not returnable unless the product is faulty.
Still stuck? Message a real person.
